Return & Refund Policy

Next Level Beauty & Barber Supply Refund Policy

1. Hair Products (Weave, Crochet, and Braid Hair)

• All Sales Are Final on hair, including bundles, crochet, and braid hair.

• Exchange Only: Unopened hair products in their original packaging may

be exchanged within 3 days of purchase. Exchanges are allowed for products of equal

or greater value, with any difference paid by the customer.

• Receipt Required: A valid receipt is required for all exchanges.

2. Other Products

• Exchange Policy: Unopened products (excluding hair products) in their

original packaging may be exchanged within 3 days of purchase.

• Opened or used products are not eligible for exchange.

• Receipt Required: A valid receipt is required for all exchanges.

3. Defective or Damaged Products

• If you receive a defective or damaged product, please contact us within 7

days of receiving the item to initiate an exchange.

• For defective or damaged items, we will provide an exchange once the

item has been returned and inspected.

• Receipt Required: A valid receipt is required for exchanges on defective or

damaged items.

4. Online Orders

• For online orders, please inspect your items upon receipt. If you need to

exchange unopened products, follow the same 3-7-day policy as above.

• Shipping Costs: Customers handle shipping costs associated with

exchanges unless the item is defective or damaged.

• Processing Time: Once we receive and inspect the returned item,

exchanges will be processed within 5-7 business days.

• Receipt Required: Please retain your order confirmation email or packing

slip as your receipt for any exchanges on online orders.

5. Return and Exchange Process